We are seeking a dedicated and customer-focused Customer Service Representative to join our team. This position is based in Lisbon, Portugal, with the flexibility for remote work available to all EEA citizens. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. The role involves answering inquiries, resolving issues, and maintaining strong relationships with our customers.
Responsibilities:
• Provide excellent customer service via phone, email, and chat.
• Answer customer inquiries, provide information about products and services, and resolve issues.
• Assist with processing orders, returns, and exchanges.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve customer issues effectively.
• Follow up on customer queries and ensure satisfaction.
• Meet performance metrics related to response time and customer satisfaction.
Qualifications:
• Proven experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Proficiency in using customer service tools, CRM software, and Microsoft Office.
• A problem-solving mindset and attention to detail.
• For remote work, applicants must be EEA citizens (eligible for remote work within the European Economic Area).
• Basic knowledge of English (additional languages are a plus).
Why You Should Apply:
• Flexibility: Work from anywhere in the EEA if you’re not based in Lisbon, offering you the chance to balance work and life the way that suits you.
• Great Location: Lisbon is a vibrant city with a great quality of life, and our Lisbon-based team enjoys a friendly and collaborative work environment.
• Diverse Team: Join a diverse, dynamic team that encourages professional growth and supports personal well-being.
• Competitive Salary & Benefits: Enjoy a competitive salary along with a comprehensive benefits package.
Benefits:
• Flexible working hours and remote working options.
• Competitive salary based on experience.
• Health insurance and wellness benefits.
• Opportunities for career advancement and professional development.
• Paid vacation and public holidays.
How to Apply:
Please submit your resume along with a brief cover letter outlining your experience and why you’re a great fit for this position. We look forward to hearing from you!