A Field Support Engineer is the primary technical resource for the Company’s field operations team. Responsible for solving highly complex network related or systems level software problems and/or hardware issues and ultimately responsible for equipment installation, configuration, troubleshooting and support for customer product integrations.

• Resolve customer issues and difficulties in a manner consistent with the Company’s mission, values, and financial objectives

• Maintain accurate records of customer issues and reports

• Maintain an expert level of product knowledge and customer applications

• Articulate technology and product positioning to both business and technical users

• Listen, understand, and convey customer requirements to both sales and development engineering staff

• Maintain status of ongoing projects, both current and future

• Ability to travel up to 50% to project sites to perform equipment integration, system verification and technical training