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A Field Support Engineer is the primary technical resource for the Company’s field operations team. Responsible for solving highly complex network related or systems level software problems and/or hardware issues and ultimately responsible for equipment installation, configuration, troubleshooting and support for customer product integrations .

  • Resolve customer issues and difficulties in a manner consistent with the Company’s mission, values, and financial objectives
  • Maintain accurate records of customer issues and reports
  • Maintain an expert level of product knowledge and customer applications
  • Articulate technology and product positioning to both business and technical users
  • Listen, understand, and convey customer requirements to both sales and development engineering staff
  • Maintain status of ongoing projects, both current and future
  • Travel up to 50% to project sites to perform equipment integration, system verification and technical training


  • Demonstrated ability in electronic equipment and computer hardware and software, including Linux, technical applications and office. Scripting experience, in languages such as Python, and advanced skills in Excel data manipulation and charting a plus
  • Ability to successfully solve anomalies in IP networks, RF transmission and wireless networking, using the diagnostic tools available
  • Ability to solve highly complex technical problems involving networks, software, and hardware troubleshooting
  • Knowledge of and demonstrated ability in hardware manipulation, clean cabling practices and PCB replacement
  • Bachelor’s degree or equivalent in electrical, mechanical, or other relevant engineering discipline with a special focus in RF design, with a master’s degree preferred
  • Requires a minimum of 5 to 8 years of proven work experience with hands-on experience in systems level software and hardware, technical problem-solving techniques, and the ability to deliver excellent customer experience
  • While performing the duties of this job, the employee is regularly required to, stoop, kneel, stand, sit, talk, hear, and use hands and fingers to operate various office equipment and peripherals in both indoor and outdoor environments. Must be able to lift up to 25lbs with or without assistance